Help and Support
Support Channels
Customer Support Portal
Best for: Technical issues, bug reports, feature requests, configuration assistance
Include in your ticket:
Detailed issue description and steps to reproduce
Screenshots or error messages
Your Jira instance URL and relevant project keys
App version information
Response Times: 4-8 hours for critical issues, 24-48 hours for standard support
Email Support
📧 support@flowzira.atlassian.net
Best for: Quick questions, billing inquiries, pre-sales questions, general feedback
Enterprise Support
Premium Options
Dedicated support representative
Priority response times with SLA guarantees
Implementation consulting and custom training
Professional services for complex deployments
Professional Services
Custom configuration and automation development
Dashboard optimization and team training
Performance tuning and best practices workshops
Contact Summary
Support Type | Contact Method | Response Time |
|---|---|---|
Technical Issues | 4-48 hours | |
General Questions | 1-2 business days | |
Enterprise Sales | 24 hours |
Getting Better Support
Before contacting us:
Check documentation and try basic troubleshooting
Gather error messages, screenshots, and reproduction steps
For faster resolution:
Use the support portal for technical issues
Provide detailed information in your initial request
Include specific examples with issue keys and project names
Specify business impact for priority handling
We're here to help you succeed with JQL Magic!