Advanced Comment Tracking Fields is a Jira app that provides comment custom fields, automatically tracking metrics like agent reply counts, response dates, and comment visibility for service management and project insights.

Accessing Settings

Global Settings

1. Navigate to Jira Settings (cog icon) → Apps → Flowzira Settings

2. Configure app-wide defaults that apply to all projects

3. Language automatically adapts to your Jira locale

Project Settings

1. Go to your project → Project Settings → Apps → Flowzira Settings

2. Configure project-specific overrides that take precedence over global settings

Configuration Options

General Configuration

License Management

• Location: Global Settings

• Features: View license status, renewal information, and usage monitoring

• Languages: Available in 10 major languages with automatic detection and smart fallback

Custom Field Visibility

• Location: Jira Settings → Issues → Field configurations

• Purpose: Control which Flowzira fields appear on issue screens

• Setup: Edit field configuration schemes and associate with projects/issue types

Jira Service Management Settings

Comment Visibility Filter Controls which comments are included in field calculations:

• All comments (default): Includes public and internal comments

• Public comments only: Customer-visible comments for customer-facing metrics

• Internal comments only: Agent-only comments for internal collaboration metrics

Affected Fields:

• Agent Reply Count: Number of agent responses

• Last Comment is Agent Response: Boolean indicating if latest comment is from agent

• Last Agent Response Date: Timestamp of most recent agent comment